Our services are very useful when a call-center operator decides to handle its own transport infrastructure. In these situations the challenge is to design a wide Area Network minimizing costs and at the same time guaranteeing the quality of the service provided

The magnitude of the savings achievable implementing this strategy varies and is directly related to the geographical dispersion of the call-center users. The gains attainable through this process can be transferred to the clients (increasing the competitiveness of the service provider) or kept increasing the profitability.

Although the identification of the ideal structure to transport a given amount of traffic is a huge benefit in itself, we can do more. The same process that allows us to calculate the ideal structure opens the possibility to execute several calculations using several volumes of traffic. Through this analysis, becomes possible to establish the correlation between volume and cost.

Through this process becomes possible to identify the correlation between traffic volumes, costs and revenues. The analysis allows us to model the "Business case" of a new service identifying the correlation between revenues and costs.

:: Company implementing Call Center